You can request an exchange or refund for the product you have purchased within 30 days from the date of receipt of your order. Before returning, please contact us by sending an e-mail to customer@gizia.com and inform us. We will tell you how to return the product with our reference. When you decide to return a product, please make sure of the following conditions;

• The packaging of the products should not be damaged and the packaging content should be complete and there should be no missing items.

• Products should not be used.

• Products must be complete with their original packaging, including all accessories.

• If the product protection tape that comes with your order is removed or damaged, your return request will not be accepted.

• Under some circumstances, the shipment may get stuck at the customs. In this case, the customer is supposed to pay for customs fees.

• All returned items must be sent either within the same box you received or a similar size of box. Otherwise, your return will not be accepted and not refunded..