What is the order delivery time?
The orders you have placed are prepared and delivered to the shipping company by us on the same day. International orders will be delivered to your adress within 5-7 working days. Orders across Turkey will be delivered to your adress within 1-3 working days.
Where's my order?
You can track the status of your order through the following links :
I want to cancel my order. What should I do?
Before the "Your order has been delivered to cargo" information is sent to your email, you should inform
about the order you want to cancel. If your order has been shipped, you can return the products within 30 days after they arrive at your address.
Which shipping company do you work with?
International orders are delivered to your address by FedEx Express. Orders across Turkey will be delivered to your adress by Yurtici Cargo.
What are the shipping costs for international orders?
Free express shipping worldwide on all international orders.
Can I change the products?
You can request a change by sending an e-mail to
within 30 days of receiving the products you have purchased from our site. The products you have purchased from our store can only be exchanged in our stores.
How can I return / Exchange the products I have purchased?
You can request an exchange or refund for the product you have purchased within 30 days from the date of receipt of your order. Before returning, please contact us by sending an e-mail to
and inform us. We will tell you how to return the product with our reference. When you decide to return a product, please make sure of the following conditions;
• The packaging of the products should not be damaged and the packaging content should be complete and there should be no missing items.
• Products should not be used.
• Products must be complete with their original packaging, including all accessories. earrings are non-refundable. Customers are responsible for all return and exchange shipping and customs fees.
Our Whatsapp Number: +90 533 784 76 08
Our Phone Number: +90 212 320 37 37
For questions and information about online shopping, return, exchange, product inquiry and tracking:
(You can contact us between 08:30-18:30 hours on Mondays-Fridays)
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