Gizia is delighted to offer you an easy return and exchange policy for any purchase(s) within 30 days of the delivery date free of charge. If the item you purchased does not fit you, you may easily return or exchange the item. To initiate a return or exchange, you may contact our customer service representatives. They will be glad to help you out with the process. The customer service team is available from Monday to Friday, 11:30 am to 9:30 pm (GMT+3:00). You may reach out to us via our email address: customer@gizia.com or via our WhatsApp number: +90 533 784 76 08. Once you decide to return or exchange the item you purchased, make sure following conditions are met;

• The packaging of the item should not be damaged and its content should be intact, with no missing items.

• If the product protection tape is removed or damaged, your refund will not be accepted.

• Under some circumstances, the shipment may get stuck at the customs. In this case, the customer is supposed to pay for customs fees.