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Gizia is delighted to offer you an easy return and exchange policy for any purchase(s) within 30 days of the delivery date free of charge. If the item you purchased does not fit you, you may easily return or exchange the item. To initiate a return or exchange, you may contact our customer service representatives. They will be glad to help you out with the process. The customer service team is available from Monday to Friday, 11:30 am to 9:30 pm (GMT+3:00). You may reach out to us via our email address: customer@gizia.com or via our WhatsApp number: +90 533 784 76 08. Once you decide to return or exchange the item you purchased, make sure following conditions are met;

GIZIA MODA Erzincan Sok. No:1 Gursel Mah. 34400 Kagithane Istanbul TURKEY Telephone: +902123203737

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement.

Your order will be shipped directly from our head office to your adress. The shipment will take 5-7 business days under normal weather conditions. Customers are responsible for the customs fees.

When you receive your order, please be sure that the package is not damaged during shipping. If you see any problem with the package, please request a damage report from the shipping company. If the item is damaged by the shipping company, you need to claim and prove the damaged part of the item.

When you open the package, if the item is damaged, defective or the wrong one, you may easily have it returned to us free of charge. In such cases, please do not hesitate to contact with us.